FAQ

Here you’ll find answers to frequently asked questions. Can’t find your question or answer here? Then send us a message.

Your Questions, Our Answers

 What are persons with reduced mobility?

Persons with reduced mobility are those who are obviously are not able to walk between the Main Market Square in the center of the Old Town and one of the bus parking areas on the edge of the Old Town. Specificially, this means visitors and guests who are wheelchair users or have a disability that makes walking difficult and are therefore not able to walk to such parking areas.

The Nuremberg Old Town still retains its medieval footprint and therefore has very narrow streets. Within the Old Town, there is no place which permits a large number of tourist busses to allow guests to be dropped off or picked up. At the edge of the Old Town, at Vestnertorgraben and Grasersgasse, there are short-term parking areas from which guests can reach all of the important tourist sights in Nuremberg’s Old Town within a 15-minute walk. 

Vestnertorgraben and Grasersgasse are available for short-term parking. A brochure from the Nuremberg Convention and Tourist Office provides detailed information.

Brochure from the Nuremberg Convention and Tourist Office

The fee for the special permit is determined by the German Fee Schedule for Road Traffic (GebOSt) and is currently 25 Euros.

On the days marked in grey, all slots have either been reserved or are not available due to other traffic restrictions (road construction, for example). That means no slots can be reserved. We apologize for the inconvenience.

First, please check the spam folder of your e-mail. If you don’t find a confirmation there, please click on “Forgot your password?” on the start page of our booking system. You will then receive a new e-mail asking you to register.

You can see your reservation if you click on “Manage Reservation” in our system. By clicking on “Details”, you can download both your receipt and permit. If you cannot find your reservation there, please contact us. Click here to access our “Contact Us” page.

Entry into the Augustinerstraße is only allowed at the time and date listed on the permit.

We ask you to please change your reservation as early as possible if you are aware your arrival time will change. It is possible to change your reservation up to 30 minutes before your confirmed arrival time.

If you arrive before your reserved time slot, we recommend that you wait at one of the alternative bus parking places in the city.

If you arrive later than the time and date listed on your permit, you are not allowed to enter the Augustinerstraße. If your reserved permit time has expired, your permit is no longer valid. In this case, you must make a new reservation.

Once you arrive at the Augustinerstraße, you must have your valid permit with its scannable QR-code ready and available to show to the security personnel at the site. The permit is valid both in printed form or on a mobile device (smartphone or tablet).

It is possible to change your reservation up to 30 minutes before your arrival time. This change is free of charge.

A cancellation is possible at any time. Please note: Your fee cannot be refunded due to German law. If you will not use your reservation, we ask you to cancel as a courtesy to other drivers, so that they may use your time slot.

You can see all your reservations and cancellations in the system by clicking on “Manage Reservation”. By clicking on “Details”, you can download both your receipt and permit.

The following regulations also apply:

  • Entry into the Augustinerstraße is only allowed with a pre-reserved and confirmed permit, valid only at the time and date on the permit.
  • Each entry into the Augustinerstraße requires an individual reservation and permit. That means a separate and individual permit for both the drop-off and the pick-up of guests is required. Each permit allows a one-time entry only.

Click here to open the User Manual.